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Frequently Asked Questions

 

How Can I Track My Delivery? 

Tracking numbers are assigned to packages when they ship (usually within 2-5 business days). When your package ships, you will receive an email with your tracking number and a link to check the status.

     

    Is Covid-19 Affecting Delivery Times Or Operations? 

    PLEASE NOTE due to COVID-19: You may experience slight delays due to widespread shipping restrictions and screening both for US and International orders. Not to worry, our shipping partners have promised all orders WILL be delivered regardless.

     

    How Do I Clean My Lush Skin Products?

    All products can be cleaned using an alcoholic or sanitizing wipe. Additionally, you can simply use a cloth damp with hot water.

    • DO NOT submerge any LUSH SKIN device under water

      The Microdermabrasion Kit Heads and the Spin Cleansing Brush Heads - can be removed and washed in water.

     

    Are Your Products Safe To Use? 

    Yes, all of our products are 100% safe & easy to use! :)

     

    How Can I Contact Support? 

    You can contact support in our header menu under "contact us"

     

    How Long Is My Warranty? 

    We offer a 30-day money back guarantee if you have a issue with your product. 

     

     

    Thankyou, From The Lush Skin Team.